The People
Two partners are behind client-survey.com: Carsten Renken and Jon Bowes.
Carsten is a Six Sigma black belt, a specialist in improving the efficiency of business processes.
Jon is an IT consultant with almost 10 years of experience in mapping, modelling and automating workflow.
The Opportunity
Measuring customer satisfaction is not only essential to understanding and improving any professional service, it is also an integral part of many quality assurance programs and management standards, such as ISO9001, Lexcel and others.
The conventional approach is to use paper-based surveys, an expensive and time-consuming process. Businesses investigating online alternatives to this method will so far have struggled to find what they really need: a specialist product with a sensible pricing structure.
The Solution
client-survey.com offers everything you need to easily perform customer satisfaction surveys and analyse the results.